Warranty Information

One month guarantee on all non-consumable items. All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please note that all goods returned under the right to cancel policy must be unused, reseal able and in condition fit for resale. Cartomizers are a consumable item and non-returnable once opened due oral contamination and health and hygienic reasons under the UK’s Distance Selling Regulations exemption rules: The supply of goods which by means of their nature cannot be returned or are likely to deteriorate or expire rapidly. It is your responsibility to contact SILK Electronic Cigarette by email or phone to advise us of your intention to return or exchange any item(s) within one month of receipt. After this date, it falls solely within the discretion of SILK Electronic Cigarette if a return or exchange will be accepted. Once notified, all items should be received at SILK Electronic Cigarette within 7 days from the date of notification for this condition to apply. Items should be returned by Recorded Delivery service as we do not accept responsibility for items lost in the post and include the order number. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

You must return items to SILK Electronic Cigarette by using the returns and exchanges procedure.