Return of faulty or damaged items
Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should notify SILK Electronic Cigarette of this within 10 days as stated above. If you are unaware of the damage in transit, the 10 day period still applies however once this has expired, any return is solely the discretion of SILK Electronic Cigarette. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.
Once we receive the returned items at our warehouse, you should allow a further 15 days for a replacement to be re-sent.
If you are not available to receive your items and they are returned to us we will charge £5 (or 5% if the order is over £50) restocking fee if you decide not to have the items re-delivered.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Either neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between SILK ELECTRONIC CIGARETTES and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that SILK ELECTRONIC CIGARETTES reserves the right to cancel your order at any time before you receive your ordered items.
These terms and conditions do not affect your statutory rights as a consumer.
Silkecigs is a registered trademark of SILK Electronic Cigarette co Ltd