International

Outside of the UK

International Orders are sent by International Signed for Service or 1st Class Royal Mail at the discretion of SILK Electronic Cigarette.

The postal charge is £7.99 and to all orders outside of the UK.

Deliveries to countries within the EU are usually delivered between 7 -13 days from dispatch.

EU Countries : In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days  before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 15 working days you have not received your order, please contact us with your order number, name and address.

Deliveries to countries outside the EU may take up to 30 days from dispatch to be delivered.

Outside EU : In order to confirm that an order shipped via post has indeed been lost, we must wait 30 working days (6 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 30 working days you have not received your order, please contact us with your order number, name and address.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £5 restocking charge (or 5% of the order value if over £50). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs. Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes might have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

Risk
All goods should be examined for obvious loss or damage at the time of delivery. SILK Electronic Cigarette will not be liable for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods. Risk in the goods and use passes to the customer upon delivery.