Most Frequently Asked Questions

     What is a Silkecigs

Silkecigs  e-cigarette is a device that simulates the act of tobacco smoking by producing an inhaled vapour which bears the same physical sensation, appearance and flavour of inhaled tobacco smoke, but without the strong odour or harmful chemicals (SILKECIGS cartomizers contain a dose of nicotine, water and edible flavourings). SILKECIGS is comparable to traditional cigarettes in terms of size and feel, with each piece being put through extensive testing to ensure quality prior to customer use.

When you start puffing on a Silkecigs , the airflow is detected by a sensor, which activates the lithium battery. This then activates a heating element that vaporises the nicotine solution stored in the mouthpiece. At the same time, the LED light is activated at the tip to show the devise is in use. The mouthpiece then releases simulated “smoke” which delivers the vaporised nicotine and flavouring solution.

Silkecigs  vaporises a liquid solution into a mist similar to the way a humidifier vaporises water for inhalation. This mist, an odourless and harmless water vapour, looks and feels like tobacco smoke but dissipates in just a few seconds.

As Silkecigs  does not contain tobacco, it can be smoked in areas where cigarette smoking bans are in place. This includes locations such as bars, restaurants, cafés, and offices (note: if in doubt, check with the location manager before smoking).

Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, Silkecigs contains only a small dose of nicotine, delivered in the form of water vapour.

Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.

The Silkecigs  brand has been voted the best e-cigarette in the UK market, not only because of our unique flavours but also because of our exclusive charging and carry case. This special case (included with all Starter Kits) charges the batteries on the go and allows you to carry additional cartomizers with you. In addition, with Silkecigs  you have the opportunity to be part of the Silkecigs  community and have your say in how we grow and develop our brand to suit you. These are just a few of the reasons that thousands of people choose SILKECIGS; why not take a look at some of the testimonials on our Happy Customers page to see what they think.

Ordering from our website is secure and fast. Here’s how you can purchase your very first SILKECIGS Starter Kit:

  • First, from our home page click on Silkecigs KITand select the quantity you want (maybe get one for yourself and one for a friend) then click on “Add To Basket”.
  • Next, we recommend you order extra cartridge sleeves to complement the sampler found in the Starter Kit; specify flavour, strength and quantity and click on “Add”.
  • Review your order details and make adjustments if you wish: increase or reduce quantities by clicking on “Update”, delete an item by clicking on “Delete”, or add new items from Silkecigs KITand/or CARTOMIZERS
  • Once your order is complete, if you do not process your shopping basket through the checkout, or if you prefer to purchase your selected items on another occasion, the system will automatically store your order information for you. Simply return to “My Shopping Basket” at any time to resume and complete your order.
  • If you are ready to purchase the items in your shopping basket, first enter any coupon code you have (if any) in the allotted space and then click on the “Submit Code” button: you will immediately see an adjustment to your purchase total. If you do not see this, please ensure that you are logged in to your account as some coupons require users to be logged in.
  • Next click on the “Checkout” button; at this point you’ll be prompted to Login if you have not already, or Register if it’s your first time shopping with us.
  • Now complete your order by selecting a shipping address (if different from your billing address) adding your credit card or debit card details, and clicking on “Confirm Order”; sometimes it can take a moment for the payment to process, so please do not click again unless prompted to, as this can risk multiple payments or orders in error. Following your purchase, you will receive an email with your order confirmation.
  • Your package will be dispatched within 2 business days and then delivered to you within 6 business days via Royal Mail or DHL. Once your order is shipped, an email will notify you and provide you with a tracking number.
  • With your very first order now completed, your future orders will be even easier as your billing and shipping address will already be stored in our system; in the future you will only need to provide your payment details as we never store these, for security reasons.

Once you have placed your order you should receive two emails from us in turn. Firstly you will receive a confirmation email letting you know we have received your order request and that we are processing your items. Secondly you will receive a dispatch email once your order has been sent: in this email, you will be provided a tracking number for either Royal Mail’s ‘Track & Trace” service or DHL’s Courier service.
For Royal Mail orders, go to http://track.royalmail.com and enter your tracking number.
For DHL orders, go to http://www.dhl.com/en/express/tracking.html and enter the tracking number.

How long does it take to fully charge a SILKECIGS battery?

On average a fully depleted battery will take 1 hour to recharge completely. Before you charge the battery, make sure the cigarette case is not plugged into the computer or to a wall socket.

 

  • How long should a SILKECIGS battery last between charges?

A fully charged Silkecigs battery should last approximately 1 hour if in constant use. Battery life varies depending on usage.

  • How do I know when a SILKECIGS battery needs recharging?

After taking a puff, your Silkecigs battery will flash 30 times if it needs to be recharged.

 

  • How do I know the case is charging?

To charge the case, connect it to a computer or wall socket using the USB cable (and Adaptor in the case of a wall socket); a blue light on the USB connector will illuminate to indicate that the case is charging. This light will go out after the charging is complete.

To make sure that your USB is working when the computer is in sleeping mode, set up your USB port’s power options accordingly.

  • How do I know when the case needs recharging?

When you have charged a Silkecigs battery in the case 3 or 4 times, the case will need to be recharged.

  • What is the difference between a steady red light and a flashing red light on the side of the case?

A steady red light means that a battery is charging inside the case; a flashing red light indicates that the charging process is complete.

After taking several puffs, your Silkecigs battery will flash 15 times if it has been overused; simply slow down your smoking intervals whenever this occurs.

Your SILKECIGS battery may start flashing for any of the following reasons:

  • The battery has been correctly screwed into the case’s charging slot (5 flashes)
  • Following a puff, the battery needs to be recharged (30 flashes)
  • Following several puffs, the battery has been overused (15 flashes)

Before you assemble a Silkecigs make sure the battery is fully charged, then follow these simple steps:

  • Choose one of the flavours in the cartridge sleeve.
  • Remove the freshness seal and the plastic cap from the cartridge.
  • Screw the cartridge into your fully charged battery.

Smoking a Silkecigs is very similar to smoking a traditional cigarette. However, because of its electronic components, we suggest you follow these simple practices:

  • Hold the cigarette at a slightly downward angle to prevent nicotine liquid from leaking from the cartridge while inhaling.
  • Start smoking your Silkecigs with a light, short pull, and then gradually progress into longer, smooth puffs. This will activate the vaporiser and produce optimal results.
  • Avoid drawing too hard or too fast, as you will not produce significant vapour.
  • If you overuse your Silkecigs it will flash 15 times, in which case simply slow down your smoking intervals.

We recommend you store your assembled Silkecigs in the right-most slot inside the case, battery tip facing down (this position prevents nicotine liquid from leaking).

 

You can create an account in one of two ways: place your first online order and fill in the form that follows, or click “Login” (at the top right of the page) followed by the “Register” link; in this case simply complete the requested details and click on the “Register” button. An email with your account information will be sent to you shortly after your registration, confirming you have signed up successfully.

Once you’ve signed up, you can manage your account at any time by clicking on “My Account” at  the top right of the page. Once in your account, you can edit your personal details and billing information under “Account Information”, add or edit shipping addresses under “Shipping Information”, and keep track of all your orders under “Order Information”.

If ever you wish to change your password, simply login to your account, click on “Account Information”, type a new password twice, and then save. Your new password will be in effect immediately.

What should I do if I forget my password/username?

If ever you forget your password or username, simply go to “Login” and click on “Forgot Your Password?” or “Forgot Your Username?” depending on which you need; the requested information will then be emailed to you.